Our Support Services comprise of three levels of support aligned with the progression of users towards commercialisation:

• Level 1 Support (recommended for Development stage) – web-based support interface (Support Portal) available to the Customer for logging incidents and support requests 365 / 366 days a year, 24 hours a day
• Level 2 Support (recommended for Clinical Trial stage) – can log Support Requests (i) via the Support Portal, 365 / 366 days a year, 24 hours a day; and/or (ii) via the Support Hotline, on Business Days and Saturdays from 7am to 7pm (UK time)
• Level 3 Support (recommended for Commercial stage) – can log Support Requests via both the Support Portal and the Support Hotline, 365 / 366 days a year, 24 hours a day

More information can be found here – AutoloMATE® Support Services