Our Support Services comprise of three levels of support aligned with the progression of users towards commercialisation:

• Level 1 Support (recommended for Development stage) - web-based support interface (Support Portal) available to the Customer for logging incidents and support requests 365 / 366 days a year, 24 hours a day
• Level 2 Support (recommended for Clinical Trial stage) - can log Support Requests (i) via the Support Portal, 365 / 366 days a year, 24 hours a day; and/or (ii) via the Support Hotline, on Business Days and Saturdays from 7am to 7pm (UK time)
• Level 3 Support (recommended for Commercial stage) - can log Support Requests via both the Support Portal and the Support Hotline, 365 / 366 days a year, 24 hours a day

More information can be found here - AutoloMATE® Support Services

In regards to personal and sensitive data, while our processing of such information is extremely limited, we are committed to maintaining the privacy and security of the data we hold. We actively monitor our compliance against the EU GDPR and have appointed an internal team to oversee this - the Data Protection Office. All types of data processed, alongside protective measures and lawful basis are monitored internally. Please note that any personal data that is to be recorded in our AutoloMATE eBMR configurations is encrypted. Incidents and concerns can be reported to us via email - compliance@autolomous.com, or via the Contact form.

AutoloMATE® can run on a variety of devices that have different screen sizes and pixel densities. The system performs basic scaling and resizing to adapt your user interface to different screens, but to ensure adequate user experience when working with AutoloMATE eBMR, contact us and we can advise on the versions of operating systems and browsers for specific device models that we fully support.